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The devices themselves are legal hardware in Australia, same as a grinder. What's legal to put in them depends on your state or territory — medical use generally requires a prescription, and recreational rules vary. Always check your local regulations before use.

Wipe the chamber after every few sessions with a cotton swab, and give glass parts an isopropyl alcohol soak weekly if you're a regular user. A clean chamber heats more evenly and tastes noticeably better — it's the single easiest upgrade to an existing device.

Thin, near-invisible vapour is normal at lower temperatures and is usually a sign your device is working correctly, not a fault. If you want denser clouds, move into the 205–220°C range — you'll trade some flavour nuance for volume.

Every order ships in plain, unbranded packaging. Portable devices carry a 1-year manufacturer warranty; desktop units are covered for 2 years, both handled directly through our local support team.